A. Medifile's state-of-the-art technology allows you to store your Health Profile, which includes all of the information you want a healthcare provider to know about you in a medical emergency or routine medical encounter. Then, when you need it, the information stored at Medifile can be released instantly after verifying your identity and authenticating the request, even if you are unconscious. This includes information about your:
- Medical conditions and treatments
- Allergies
- Medications
- Emergency Contacts
- Primary Care and Specialty Physicians
- Insurance Coverage
- Living Will and other Advance Directives
Along with your Health Profile, you may also use Medifile to store up to 15 pages of more extensive and comprehensive information. These documents may be Discharge Summaries, Operative Reports, Lab Results, EKG Reports, and Advance Directives (Health Care Proxy, Power of Attorney, and Living Will), or any other document you think will be important to your healthcare providers.
Q. Ho w do I know my medical information is always kept
confidential and safe?
A. When you need your medical information fast, you - or a
qualified emergency healthcare professional - can call and speak
directly with a Medifile Operator. Our Operators are fully trained
to handle and release the most sensitive medical information and
expedite requests professionally and accurately. In addition, our
release policies and procedures have been carefully developed by
Medical Record Professionals to ensure your right to privacy. Only
you and individuals you authorize can access your information. The
release is made either by fax, phone, or through this web site.
Q. What do I do in an emergency situation?
A. You, or your healthcare provider, should call our
emergency-only "hot line" using a toll free telephone number made
available to members only. A Call Center Operator will verify your
membership and immediately release your Health Profile to your
caregiver either by fax or by phone if the situation requires it.
Q. What if I'm unconscious, or I don't have my Medifile
ID card or I forget my PIN?
A. If you are unable to provide your Account Number and/or
PIN, we will do everything possible to verify your membership and to
obtain identifying factors that are unique to you. In addition, we
verify that you are receiving emergency treatment at the facility
that is requesting your information.
Q. What if I want to add to or update the information in
my files?
A. You may make as many changes or additions to your
account as you need, free of charge, by submitting them to us on the
Change of Information form included in your Membership Kit. For
example, you should provide us with any change in address, phone
number, insurance carrier or Primary Care Physician. Some examples
of additions would be a newly discovered allergy or medical
condition or a newly prescribed medication.
Q. W hen can I begin to use the service?
A. You can begin to use your service as soon as you have
reviewed your personal Health Profile contained in your Membership
Kit and have verified that it is accurate and complete. If the
information on your initial profile is not correct, immediately call
our toll-free telephone number, we'll make the necessary changes and
send you a revised Health Profile.
Q. What other services does Medifile provide?
A. In the event of an emergency, Medifile will notify your
emergency contacts of your situation and inform them about any pets
at home in need of attention during your absence.
