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Q. What is included in IAB's Dental Program?
A. This is a comprehensive plan covering most dental
services including: dentures, occlusion (bite) analysis,
bridges, x-rays, braces, amalgam fillings, crowns, missing
or broken teeth replacement, oral surgery orthodontics and
more.
Q. Can I go to any dentist?
A.Yes. The IAB dental program pays for procedures
according to a schedule. IAB will pay this amount based on
the procedure performed by any dentist. However, if you go
to a network dentist then you have the added benefit of
reduced pricing, thus reducing your out-of-pocket expense.
Q. Is there someone I can turn to with questions about
the card and services offered?
A.Yes. Simply call the toll free number on the back of
your membership card. Customer Service Operators are
standing by to answer any questions.
Q. Is there a limit on how many times I can use my card
at the dentist office?
A. There is no limit on the number of times you and your
family can take advantage of the savings available
throughout the year. However, on the insured portion there
are limits and exclusions as noted in your membership
handbook.
Q. Do I have to file my own claim?
A.Not on the network contracted rates received at the
time of service. If there are IAB insurance benefits
applicable, then a claim must be filed to receive
reimbursement.
Q. How do I use my dental plan?
A.Please call your dentist to verify that he or she is a
participating provider on your plan. For the most current
information and weekly provider updates, please check the
website.
Q. How often can I use my plan?
A.There are no limits on how much you can use your plan
or visit your dentist to receive reduced pricing.
Q. What type of emergency coverage do I have?
A. In case of emergency, you should contact your usual
network provider. If your provider is unavailable, contact a
Member Service representative or visit our website to locate
another provider in your area.
Q. My dentist isn't currently on your provider panel.
What can I do?
A.Once you let our Member Services department know who
your dentist is, we will contact him or her about becoming a
provider.
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